As we understand that mix-ups may occur when shopping for beauty supplies, we are always willing to work with our customers to resolve any issues. Your happiness is our happiness! Our policy is for Store Credit or Exchange only, and lasts 7 days. If 7 days have gone by since delivery of your purchase, unfortunately we may not be able to offer a store credit or exchange. Refunds are in the form of a Store Credit (via eGift Card) that you'll be able to use on your next purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Effective 3/27/20: For as long as CoronaVirus is a pandemic, for our safety, we can no longer accept physical returns. We take all precautions to make sure products are stored and orders are processed in a clean/sterile environment. If your order would normally qualify for a return, please email us at firstname.lastname@example.org and we'll go through the appropriate steps to see if we can make you whole.
Several types of goods (do not qualify for) are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Wigs and hair extensions are also final sale & cannot be returned or exchanged (unless there was a shipping error by Carlie’s Beauty Supply or a product is defective).
Additional non-returnable items:
- Gift/eGift cards
- Hair Extensions
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial credits are granted or return is rejected (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery.
- STORE CREDITS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your STORE CREDIT.
If you are approved, then your STORE CREDIT will be processed, and a credit will automatically be applied in the form of an eGift Card for CarliesBeautySupply.com, sent to the email address you used to complete your order.
“What if I believe my eGift Card (Store Credit) was not received?”
If you do not receive the eGift Card (Store Credit) in your email inbox the same day that we notify you of the credit being completed, the following is a list of common reasons why delivery may have failed:
- Spam filter blocked email or routed it to a bulk/spam folder
- Recipient's firewall blocked the email
- Email inbox is over size limit
- Invalid email address
- If a spam filter is blocking email@example.com emails from getting to an inbox, the email options will need to be modified so that firstname.lastname@example.org emails are not considered spam. If you need further assistance, please contact us at email@example.com.
- SALE OR CLEARANCE ITEMS (if applicable)
Only regular priced (qualifying) items may be refunded (via store credit); unfortunately sale and/or clearance items cannot be refunded (via store credit) or exchanged as all sales are final.
- EXCHANGES (if applicable)
We only replace items if the wrong item sent in error. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Carlie’s Beauty Supply LLC, P.O. Box 603, Mechanicsville, VA 23111. Please remember, item must be unused and in the same condition that you received it. It must also be in the original packaging. Unraveling a bundle, combing, or even running your fingers through a wavy or curly bundle disqualifies that bundle from being accepted for return/exchange (in the rare event that a wrong item was sent to you).
- RETURN SHIPPING
To initiate a return, please contact customer service (within 7 days of delivery) by e-mail at email@example.com to confirm that the item is eligible for return. To return your product, you should mail your product to: Carlie’s Beauty Supply LLC, P.O. Box 603, Mechanicsville, VA 23111, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a Store Credit, the cost of shipping will be deducted from your credit (eGift Card).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service (USPS Priority) or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.